Our Policies.
CANCELLATION & REFUND POLICY
PLEASE NOTE: All bookings are confirmed when the full fee is paid. There is no facility to pay in instalments at this time.
One to One sessions:
If you are unable to give at least 48 hours notice before the planned session, there will be a cancellation charge of 50% of the agreed fee for the session.
If you give less than 24 hours-notice before the planned session, or don’t turn up for your appointment, then full payment for the session will be required.
One to One packages of 3 or 5 sessions:
If for any reason you are unable to complete all the sessions a refund of 40% of the price of the remaining sessions will be made. This refund refers to the discounted price you will have already paid.
Workshops and Retreats:
Full payment is required to ensure a place on a workshop or retreat. In the event that you are prevented from attending, full payment will be refunded up until two weeks prior to the retreat or your place will be transferred to another similar event if appropriate.
A 50% refund will be made from two weeks to three days before the workshop.
Full payment will be charged if cancellation occurs within three days of the scheduled event.
No refund will be given if a participant leaves a workshop/retreat before its completion.
Cancellation by Integrative Associates:
In the event of the organiser needing to cancel a session or event, a full refund will be made.
RISK ASSESSMENT POLICY
To determine appropriate use of any complimentary therapy/coaching there must be a current risk assessment devised in consultation with the service user.
A client intake/consent form must be completed at the initial consultation or online before the appointment.
Contraindications:
During their initial assessment the practitioner/coach will check for conditions where the specific therapy or coaching may be contraindicated.
Advice on safety of any proposed treatment, where the practitioner/coach is unsure, should be sought from a suitably qualified medical practitioner.
Consent:
Consent must be obtained from all clients. The consent/Intake form must be completed at the initial assessment.
The principles of consent to treatment apply to all complimentary therapies/coaching undertaken by Integrative Associates. For consent to be valid, people must have information on the benefits and risk of therapy/coaching. This must be in a format they can understand and enables them to make an informed decision, this means providing the information in an alternative format to the written word, if required. Consent may be invalid if the client is unduly influenced to agree to treatment by therapists, referrers, friends or family. It must also be made clear that the client can withdraw their consent at any time.
If the practitioner/coach doubts that the client has capacity to consent as defined by Mental capacity Act 2005 they must follow the NHS Trust’s policy on the implementation of the Act.
At 16 a young person can be presumed to have the capacity to consent. A young person under 16 may have the capacity to consent, depending in their maturity and ability to understand what is involved. Maturity and understanding will be assessed on an individual basis.
Maintenance and Sanitation:
1 . All sanitised equipment: yoga mats, pillows, blankets, backjacks, mouth-piece will be provided for Transformational Breath®. If you wish to bring your own that’s perfectly acceptable.
2. At the centre, please ensure you wash your hands thoroughly when you arrive using soap and water and of course, after using the toilet. Kindly ensure that paper towels are carefully deposited in the bins provided.
3 . Hand sanitizer is freely available to be used during the session
4 . Keep tissues handy and cover your mouth & nose with a tissue when you cough or sneeze. Put used tissues in the bin straight away and wash your hands afterwards
5 . Do not touch your eyes, nose or mouth if your hands are not clean.
Hopefully by being sensible we can all stay safe and well and have an enjoyable time together at Whalebones Wellbeing Centre.
GDPR PRIVACY POLICY
The following privacy statement relates to personal records in relation to communication and interactions with Integrative Associates in line with the General Data Protection Regulations 2018.
Personal Contact details will only be added to the contact list of Integrative Associates with the permission of the client.
Occasional emails may be sent to clients including newsletters and promotional materials.
An opportunity to unsubscribe from the contact list is available at any time.
Records relating to all therapies and coaching sessions are kept by Integrative Associates for the purpose of good practice, monitoring, supervision, and possible future medico-legal needs.
Any client is entitled to ask to see their records.
Records will be maintained for as long as is deemed necessary. Records are confidential and are stored in a secure system.
Records will not be shared with any third party.
Records may be used for research in an anonymous form.
Retention Policy:
Integrative Associates will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the treatment has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.
Data storage Policy:
All Data is held in the United Kingdom.
Practitioner/Coach does not store personal data outside the EEA.
All hard-copy records are kept in a specially designated secure cabinet.
Your rights as a data subject:
At any point whilst Practitioner/Coach is in possession of, or processing your personal data, all data subjects have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.